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25 years of innovation and success with AT&T

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Supporting AT&T for 25 years 

We’ve come a long way since launching the AT&T MPLS capability in EMEA 25 years ago. At that time – due to the millennium bug – the IT function was mid-planning for tech meltdown and business was thinking about social Armageddon.  

Way back in 1999 (yes, the previous century), AT&T was looking for a B2B tech marketing agency to run a pan-European programme to improve market education on improved traffic management in the enterprise WAN. And after a comprehensive pitch process, we answered the call. 

Little did we know back then that our relationship would endure for another couple of decades. 

Transformational technologies and opportunities  

Winning AT&T added a marquee brand to our client list. Any tech agency would be proud to support the world’s largest telco brand, said Andrew Miller, co-founder, The Rubicon Agency. “After a successful MPLS programme that created a good pipeline of opportunity, we were introduced to a number of functions and teams that allowed us to deepen our partnership. These operations were receptive to an agency dedicated to B2B tech. 

Since then, the agency has had the pleasure of supporting many portfolios across the organisation – geographically and technologically. These include IoT, unified communication & collaboration, mobility, networking, consulting and contact centre. And go-to-market teams such as Education, Retail, APAC, EMEA and Global. 

AT&T + The Rubicon Agency: a great B2B marketing combination 

Maintaining a relationship with a powerhouse like AT&T over such a significant time is no mean feat. With an absolute focus on tech marketing, we’ve got a great track record of delivering results for AT&T – with moments of magic and mojo across many campaigns”, said Andrew Miller. “Whether simplifying propositions or creating new notions and leadership conversations, we look to make our marketing impact deliver a multiple of what AT&T invests with us at the outset”. 

With over 400 projects under our belt, you’d maybe think that things are winding down. But far from it. Our B2B marketing journey continues – with new assignments for AT&T Labs, AT&T Connected Wearables and AT&T Cloud Voice. Things remain busy.   

Here’s to the next 25 years!  

Explore our latest projects for AT&T

The Rubicon Agency’s 25-year relationship with Cisco

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The Rubicon Agency: helping Cisco build the Internet for a quarter of a century

There seems to be a poetic symmetry to Cisco’s claims of accelerating internet uptake 25 years ago – and their current campaign claiming that 80% of traffic runs through their infrastructure. Not only were we supporting them back then, but we continue to do so even now.

In 1999 Cisco, the worldwide leader in internet networking solutions, were on the hunt for a B2B tech marketing agency to support their telco service provider business. Specifically, the co-marketing programme – Rainmaker – was a key investment in driving managed network services business into Cisco Powered Network providers. They just needed a dedicated tech agency to help lead the charge.

After a competitive pitch process, we ultimately secured the prestigious gig.

“I remember the agency selection and campaign development process very well – like it was yesterday. We pitched against 8 other B2B tech or telco marketing agencies to secure the programme. I also remember the lightening bolt of energy generated by adding their logo to our client list.”, said Andrew Miller, co-founder, The Rubicon Agency.

Providing support across Europe and beyond

The following 24 months were taken-up with supporting key European services providers on market development programmes in their respective countries – including Telecom Italia, KPN, DT, Telekom Austria, Swisscom, Belgacom and FT, to name a few.

Since then, we’ve managed B2B marketing programmes across Cisco including Cisco Enterprise Networking, Cisco Capital, Cisco IoT, Cisco Webex, Cisco Partner Development organisation, Cisco Office of Innovation, Cisco Service Provider, Cisco Office of I&D, and many more. And over the last 18 months we’ve produced projects co-funded by Radware and Cisco for Cisco SECURE.

“We knew the initial project had a wide campaign window – but I’m not sure we expected to still have the relationship over 25 years later.” Andrew Miller further commented. “But we’re as proud to be creating mind share and wallet share for the tech giant now, as we were back in the 20th century.”

Cisco + The Rubicon Agency: an enduring relationship

Undoubtedly, Cisco has a bold commitment to marketing – and this philosophy provides a good fit with our agency’s expertise in B2B tech marketing, creating high levels of attraction through in break-through strategy and creative.

Our relationship continues to this day with new projects across several channel, technology and sub-brand functions.

Explore our latest projects for Cisco

Video focus #5: What makes a good demo video?

What makes a good demo video blog

When the best way to market a technology product, service or solution is also to show how it works, and what it can do, then a demonstration video makes good sense.

What doesn’t make sense is to produce a video that simply tries to replicate the equivalent of a technical user guide by combining actual user interfaces and drop down menu sequences with a monotonous voice-over. Worse still, don’t waste valuable marketing budget by simply producing a generic guide to a solution that can become a free backgrounder for competitors.

A good demo video strikes the right balance between showing how a technology works and telling the audience what it can achieve for them. Depending on the product, service or solution, it could be aimed solely at technical decision makers, in which case it will largely feature demonstration sequences but still translate these into recognisable benefits or advantages for a technical buyer. However, if the audience targeting is more fluid, it pays to punctuate the demonstration content with an explanation of the wider business impact and even how it can support a bolder vision.

Establish your demo video audience

Establishing your audience is key to integrating messages within sequences which explain features, functions or options but also translate them into recognisable benefits or advantages to say marketing, operations, finance or C level. Also, bear in mind that video is a medium that’s more likely to be shared if the original audience believes it has value to other people within their organisation – allow for ‘audience stretch’ when you’re considering draft content.

The potential for information overload is stronger in a demo video format. This can make the video difficult to follow and quickly turn off an audience. It’s a pitfall that’s best avoided by employing a writer who can combine technology insight with an ability to digest all that could be said – before reducing it down to only what should be said.

Explaining any technology is always easier when you can place it in the context of a use case or a sector application. You may even want to consider creating core video content around the explanation of features and functions but combine it with cutaway sequences that contain content and messaging that’s relevant to specific sectors. That way, you have the flexibility to develop more than one version of the video so it can be tailored to various sectors.

Finally, consider the next step for the audience and include a call to action that can take them to a consultative workshop, a white paper, a market briefing or possibly a customised app that can assist decision making.

The Rubicon Agency is an experienced advocate of video for technology marketing. We’ve categorised examples of our work into the seven most common formats, covering a range of subjects. What they share in common is the advantage of our tech sector expertise and market insight combined with our creative but pragmatic approach to production. Each of these videos has created measurable impact and return on marketing investment for our clients.

Watch a demo video from The Rubicon Agency Video Gallery now

Video focus #4: Why make a trailer video?

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When your marketing strategy includes the production of a short video why would you create a trailer that goes out prior to the release of an explainer, documentary or demo?

In the world of technology marketing, you may need to stimulate early interest ahead of a product, solution or service rollout. Alternatively, you may want to focus your marketing effort on ‘early adopters’ or even show preference to a key decision maker with an ‘exclusive’ sneak preview as part of an account – based marketing campaign.

A trailer can help to gain an early advantage for marketers especially with the tracking techniques offered by digital marketing. If it’s well-crafted and intriguing (without being too obtuse) it can also be shared and gain a wider distribution within a target customer organisation.

What makes a good trailer video for technology marketing?

An effective trailer video relies on a level of intrigue – just enough to spark curiosity but not so much that it simply leaves the audience baffled or simply irritated. Content needs ruthless distillation, with just enough detail to resonate with the audience and leave them wanting more.

If the main video has already been created, it can be tempting to overload the trailer but it’s essential to hone content down to the bare minimum that needs to be shown or said – in the least amount of time. The audience have to think ‘this is relevant to me, it will deserve my attention and I will want to know more’. And if they think others may also be interested then it’s easy for them to share a short video that won’t overburden bandwidth.

Finally, the call to action is critical for a trailer video. Give your audience a timeline or a launch date; get them to register interest or encourage them to share the video with others.

The Rubicon Agency is an experienced advocate of video for technology marketing. We’ve categorised examples of our work into the seven most common formats, covering a range of subjects. What they share in common is the advantage of our tech sector expertise and market insight combined with our creative but pragmatic approach to production. Each of these videos has created measurable impact and return on marketing investment for our clients.

Watch a trailer video from The Rubicon Agency Video Gallery now

Why speeds and feeds don’t work on a first date for technology marketing

Why speeds and feeds don’t work on a first date for technology marketing

‘Speeds and feeds’ is a phrase we often hear from tech marketers who are conscious that using technology features or technical integration language is not going to cut it with all of the influencers and decision makers in their target audience.

The challenge with technology marketing content can be sheer breadth and depth. Unlike some other sectors, technology often has a lot that needs to be said to an audience with a diverse range of care abouts and motivations.

There’s a time and a place to talk about ‘speeds and feeds’ but not on a first-date with a customer who may be more interested in say the power of collaboration solutions than the ins and outs of Unified Communications. In fact, extending the dating analogy to the concept of ‘speed-dating’ is a good way to imagine distilling all that could be said into the things that can actually make a customer romance blossom.

Most technologies could promise ‘greater agility, productivity and efficiency’ but as an opening chat-up line it’s unlikely to create an instant attraction – especially when the clock is ticking. That’s because we’re not telling our date anything they haven’t heard before.

How to woo technology decision makers

Context is key. That means absorbing and vetting everything that can be said with an almost obsessive aim to translate what really matters to the people we need to impress. Save the TCO arguments for the CFO and the SLA promises for the CTO and you’ll cut the ice much quicker. And if you’re stuck for what to say, you can try asking questions. Social and interactive tools are a perfect way to get a two-way conversation flowing.

A ‘messaging elevator’ is also a useful tool to set the upper and lower levels of content objectives – whether that means establishing the vertical and horizontal context for content or recognising an opportunity to raise the bar by talking about the business transformation capabilities of a technology solution. And if there is a place for ‘speeds and feeds’ it will also tell you where that should be.

To find out if your content needs to take a trip on the message elevator, register for our unique M4 content audit.